Service & Cost
A standard £25 call out charge is made for business / home visits.
This covers the first hour of work carried out.
If a fault diagnosis is made by our
technician and the customer decides not to proceed with a repair the
call out charge shall still apply. Subsequent hours will be charged at
£25 per hour on the basis of a workshop repair. Our technician will
remove your tower or desktop unit and return it to base to carry out
This is usually necessary to prevent high charges being made to the customer
by having the technician sitting waiting for Windows and applications
to load onto the hard disk. In a workshop environment other work can
be carried out on other units while these type of operations are
carried out on your machine resulting in a lower repair cost for the
All expenditure will be authorised with the customer before any parts
are installed or repair work undertaken and the final bill will
include re-installation at your premises / home.
If, as is often the case, our technician effects a very fast repair
at your premises, the full £25 is still payable but further work such as virus checking,
system optimisation and deletion of unnecessary files and programs
will be performed to ensure good
service, online security and value for money for our customers.
A standard fee of £40 is charged for
repairing crashed computers. This includes:
Reformatting of hard drive
Reinstallation of Windows & device drivers
Reinstallation of Anti-virus & Spyware applications
Reinstallation of any basic software packages